Audit of Quality of Service Indicators - IQS (ANAC)

We are specialists in IQS Auditing for Airport Concessionaires, in accordance with ANAC Regulations and Ordinances.

In order to guarantee the proper functioning and service of Brazilian airports, ANAC (National Civil Aviation Agency) requires compliance with quality indices proven by metrics of the airport service concessionaires. On a quarterly basis, airports are required to send the IQS compliance report to ANAC. In this context, PGBR's IQS (Service Quality Indicators) quality audit service can be of great help.

Airport concessionaires we serve:

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